crisis communication

Initial Observations on West Communications

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Emergency responders and crisis communicators will for months be sifting through the aftermath of the West Fertilizer Company tragedy near Waco in search of clues and lessons learned.  Firm conclusions regarding communication matters cannot yet be drawn, but here are some initial observations. Don’t be last to issue a statement. Be among the first when … Read more

Crisis Preparedness Tips For Public Officials

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The mind-numbing tragedy at Sandy Hook Elementary School  and other school shootings have educators and public officials everywhere wondering if the next crisis will involve them. As someone in charge of communications during a highly charged period in Houston METRO’s recent past, I was asked earlier this month to share my thoughts on crisis preparedness … Read more